About Us
Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. Modern marketers must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real-time.
This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with the survey, ticketing, and benchmarking tools.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.
https://www.linkedin.com/company/birdeye/about/
Industry
Software Development
Company size
501-1,000 employees
809 on LinkedIn
Includes members with current employer listed as Birdeye, including part-time roles.
Headquarters
Palo Alto, CA
Founded
2012
Specialties
Reputation marketing, Reviews management, Enterprise analytics, Reviews and ratings, Business presence, Customer sentiment, Competitor analytics, Customer experience management, Review generation, Review marketing, Customer surveys, Social listening, Online Listings, Competitive Benchmarking, Review Monitoring, Review Generation, Customer Support Ticketing, Listings, Webchat, Business Insights, Competitive Benchmarking, and Messaging
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