Customertimes is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1300+ experts and offices in 12 countries.

Requirements:

3–5 years of experience in account management or client-facing roles, preferably within IT services (e.g., custom software, system integration);
Proven ability to manage multi-million-dollar accounts and build trusted relationships with C-suite stakeholders;
Strong negotiation, problem-solving, and communication skills;
Fluency in English (written and spoken);
Experience in manufacturing or distribution sectors, with an understanding of supply chain or operational challenges;
Familiarity with Salesforce and other platforms or digital engineering services;
Proficiency in a second language (e.g., German, French) is a plus but not required.

Responsibilities:

Account Management & Retention: Manage, expand, and grow relationships within assigned accounts, ensuring high customer satisfaction (NPS) and identifying expansion opportunities;
Strategic Collaboration: Partner with clients to understand their business challenges and translate their vision into actionable short- and long-term strategies;
Cross-functional Leadership: Collaborate with internal teams (e.g., delivery, technical) to ensure client needs are met and outcomes are delivered;
Revenue Growth: Drive incremental revenue through upselling, cross-selling, and renewals within your account portfolio;
Industry Insight: Share customer feedback and industry trends (e.g., manufacturing/distribution challenges) with leadership to refine service offerings;
Pipeline Management: Maintain accurate records of account health, opportunity status, and next steps in the sales CRM.

What We Offer:

Full-time employment with Customertimes;
Medical insurance;
Home office expense reimbursement;
Sales bonus and/or commissions;
Ability to work remotely. As a globally distributed organization, we embraced remote work long before it was established as the mainstream;
This position requires working independently as well as coordinating with teams from other locations;
You are expected to contribute an average of 40 hours per week, but time can be managed flexibly – exceeding the quota is the key consideration.

Customertimes

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