Documo is on a mission to help businesses digitize their document workflow. We're a fast-growing B2B SaaS company that places a high value on culture and delighting our customers. We build document software solutions that help businesses streamline document processes, which makes working with documents easy, more secure, and friendly towards our planet. We believe the way to do this is to build amazing products, coupled with our passion for customer success, our meticulous attention to design and user experience. In order to do those things, we must add and invest in amazing talent!

Job title Account Growth Manager

Team Customer Success & Account Management

Reports to Director, Customer Success

Role Purpose

Account Management focuses on building and maintaining strong relationships with our customers. The primary objective of Account Management is to maximize customer satisfaction, retention, and profitability while identifying opportunities for account expansion.

Success in This Role Looks Like

The Account Growth Manager will be responsible for nurturing our existing customer relationships, identifying opportunities to increase sales through upselling and cross-selling, and expanding the volume of use of our cloud fax platform. This role works closely with key stakeholders to develop and execute account strategies, leveraging their knowledge of the client's business needs and industry trends to achieve sustainable account growth.

Key Responsibilities

Deliverables/Outcomes

Account Development Strategy

Create and implement account development strategies aligned with Documo's overall growth objectives
Analyze account data
Conduct market research
Identify upselling and cross-selling opportunities

Relationship Building

Build strong, long-lasting relationships with our customers
Act as a trusted advisor and main point of contact
Ensure excellent customer service
Understand our customers evolving needs, and effectively communicate Documo's value proposition

Revenue Generation

Drive revenue growth within existing accounts
Collaborate with the sales team to identify opportunities, negotiate contracts, and expand business through upselling, cross-selling and expanding fax volume
Secure annual renewals from an assigned book of business
Perform account analysis to monitor churn rates and performance metrics

Research & Knowledge

Stay informed about industry trends and market dynamics
Maintain up to date knowledge of our competitors
Proactively research and analyze industry developments
Identify potential opportunities and potential risks

What You Bring

Proven track record of meeting or exceeding quotas and receiving positive customer feedback
At least 3 years of Account Management, CSM, or inside sales experience
Proficiency with Salesforce and Jira

Bonus Points For

Healthcare industry expertise
Telecom technical knowledge
Programming knowledge
Technical experience working with complex customer API integrations

The base salary for this role is $85,000 – $105,000 USD, depending on experience, location, and skills. This role also includes a performance-based commission component. Final compensation will be determined fairly and consistently, in line with our commitment to pay equity.

Why Documo?

- Competitive benefits (medical, dental, vision, 401k with an impressive match) for US based employees
- Annual performance reviews with merit increases
- Annual Company Trips
- Equity in the company
- The ability to work from wherever makes you happy with people who love what they do
- Work for a small but fast-growing technology company with a supportive, inclusive, and fun culture!

At Documo, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. We do not discriminate on the basis of ancestry, race, place of origin, political belief, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or any other characteristic protected by law. Documo is an equal opportunity employer.

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Account Growth Manager