If the opportunity to fundamentally change the mental health landscape and improve how people across North America access the help that they need excites you – then keep reading.

We are enabling easier access and delivery of mental health care to help more people. To deliver on this vision, we need to change people’s perceptions around mental health and connect with individuals in a compelling, persuasive, yet compassionate way. We also need to connect with as many people as possible.

Owl Practice Suite is looking for an Account Manager to serve as the main point of contact for our largest accounts. This role involves handling and resolving inquiries, retaining and growing accounts and collaborating across the organization. The ideal candidate will have strong communication skills, the ability to work effectively across the organization and experience in a start-up SaaS environment.

What You'll Be Doing:

Serve as the main point of contact for our largest accounts across key products (practice management, payments, marketing, revenue cycle management)
Handle inquiries and requests from these accounts
Work across the organization with sales, marketing, customer success, product, engineering and finance to address large account needs
Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Provide regular progress reports on health of large accounts
Assist with customer onboarding activities

As Our Ideal Candidate, You’ll Have:

Bachelor’s degree in business administration or a related field (preferred)
Minimum of 5 years of experience in software account management (start-up environment preferred)
Proven track record of retaining and growing large accounts and working cross-functionally to address client needs
Excellent communication, interpersonal, and problem-solving skills.
Strong analytical and decision-making abilities.
Proficiency in CRM systems and data analysis tools.
Ability to handle high-pressure situations and manage multiple priorities effectively.
Strong commitment to delivering exceptional account management

Equal Opportunity Employer: Owl Practice Suite is an equal opportunity employer. We do not discriminate based on race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status. Owl Practice Suite is also committed to fostering a culture of belonging, which includes ensuring an accessible work environment and employment practices. If you require an accommodation in completing any pre-employment assessments or applications, interviewing, or otherwise participating in the recruitment process, please email careers@owlpracticesuite.com.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Experience:

Account management: 5 years (Required)
healthcare: 1 year (Preferred)
insurance: 1 year (Preferred)
SaaS: 5 years (Required)
Project management: 2 years (Required)

Work Location: Remote

Owl Practice

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