About Us

Pia is a true IT service desk intelligent automation platform that integrates with existing IT service management tools to accelerate ticket resolution, improve service outcomes, and reduce costs for managed services providers (MSPs).

Created by one of Australia’s largest and most respected MSPs, Pia launched into the market in 2022 and has grown exponentially, expanding from Australia into the US, UK, Canada, and New Zealand.

With a global technology patent, over 100 integrations and automations, and having won multiple innovation awards with our AI-first approach to improving operational efficiency, Pia is just getting started.

About the role

This role is perfect for an enthusiastic and experienced Inside Sales Representative who has worked with a diverse range of customers to join our team. he Inside Sales Representative is responsible for generating leads, advancing the sales process, closing new business and achieving/assisting in the achievement of opportunity-based sales quotas.

The Sales Development Representative will conduct research to identify leads and reach business targets through telephone, email, webinar and via video conference. This individual will also actively participate in the planning and execution of company marketing activities providing vital input based on his/her interactions with prospects.

Please note that this role may require shift work to support the APAC region, including early mornings or evenings, to align with client availability and time zone differences.

Key Duties & Accountabilities

Cold-call prospects that are generated by external sources of lead.
Develop sales opportunities by researching and identifying potential accounts.
Identify decision makers within targeted leads to begin sales process.
Penetrate all targeted accounts and radiate sales from within client base.
Collaborate with appropriate team members to determine necessary strategic sales approaches.
Create and deliver qualified opportunities to other team members.
Maintain and expand the company’s database of prospects.
Ensure follow-up by passing leads to appropriate team members with calls-to-action, dates, complete profile information, sources, etc.
Set up sales presentations, product/service demonstrations, and other sales actions
Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
Handle inbound, unsolicited prospect calls and convert into sales.
Overcome objections of prospective customers.
Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.
Enter new customer data and update changes to existing accounts in the corporate database.
Attend periodic sales training where applicable.
Appropriately communicate brand identity and corporate position.

Position Competencies

Demonstrated ability to convert prospects and close deals and achieve sales quotas.
Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.
Success in qualifying opportunities involving multiple key decision makers.
Strong knowledge of sales principles, methods, practices, and techniques.
Strong problem identification and objections resolution skills.
Able to build and maintain lasting relationships with customers.
Exceptional verbal communication and presentation skills.
Excellent listening skills.
Strong written communication skills.
Self-motivated, with high energy and an engaging level of enthusiasm.
Able to perform basic calculations and mathematical figures.
Ability to occasionally travel and attend sales events or exhibits.
Ability to work individually and as part of a team.
High level of integrity and work ethic.
Experience with customer relationship management software.

Required qualifications

A diploma and/or bachelors degree in business or relevant field.
Minimum three years of direct work experience in a sales or tele-sales capacity.

What’s in it for you?

Work from home [with the possible occasional need to work from office].
Dynamic and passionate culture.
Growing company with opportunities for progression.
See the impact you have in the workplace.
Progressive team environment with lots of talent.
Base + Commission structure.

Pia

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Sales Development Representative