LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.
Overview
We are seeking a dynamic and results-driven
mid-market Account Executive with a SaaS background to join our team. This role is focused on acquiring new large enterprise customers and building successful and ongoing relationships with them. With a growth mindset and a proven track record in sales, the ideal candidate will play a critical role in expanding our customer base and driving our company's growth.
We are a remote-first organization that places great importance on gathering our teams for company events, collaborative projects, and training sessions. We are specifically looking for candidates based in
Ohio, Illinois, Michigan, Minnesota, Indiana, and Western Pennsylvania. should be comfortable working from home with the expectation of occasionally meeting in person for the abovementioned activities. This role will also involve traveling primarily within your region to visit customers, If you are in any designated locations mentioned, and your background fits the qualifications, we encourage you to apply. This position is ideal for those who align with our dynamic work setup and travel requirements.
You Will
- Devise and execute a robust sales strategy to acquire new customers by conducting research, identifying key stakeholders building new business relationships, driving first deals, and growing value-added relationships with key decision-makers by becoming a trusted advisor.
- Achieve and surpass monthly, quarterly, and annual sales targets to drive revenue growth.
- Engage with prospect organizations to position LivePerson products through value-based selling, business case definition, return on investment analysis, references, and analyst data.
- Understand how to build and present a LivePerson sales story using data and insights. Craft compelling presentations and business cases to demonstrate added value to customers.
- Identify and pursue new business opportunities by analyzing high-value needs across various functions and business segments.
- Navigate complex sales processes involving multiple stakeholders and buyer groups, providing comprehensive organizational recommendations.
- Develop detailed account plans for prospects and existing customers within assigned territory.
- Utilize strategic account management techniques to nurture existing customer relationships, ensuring retention and expansion of account spending.
- Collaborate effectively with internal teams and subject matter experts to facilitate the sales process.
- Negotiate financially sound agreements that align with the objectives of LivePerson and its customers.
You Have
- 5+ years of experience in Enterprise B2B SaaS sales;
- 3+ years of experience selling complex business applications/technology
- Experience generating pipeline and closing new business
- Demonstrated track record of consistently exceeding sales targets.
- Demonstrated ability to build and execute disciplined and comprehensive account strategies.
- Strong sales acumen with a creative problem-solving approach.
- Proficiency in forecasting, reporting, and communication.
- Exceptional presentation and interpersonal skills, with the ability to engage with senior executives and foster productive relationships.
- Proactive territory management and prospecting skills.
- Experience in co-selling with partners is a plus.
- Able to travel to customer locations as needed.
Skills And Attributes
- Highly organized, self-motivated, adaptable, and collaborative team player.
- Demonstrated intellectual curiosity and a drive to contribute to business growth.
- Experience working in a fast-growing company selling innovative products.
- Familiarity with sales tools such as Salesforce, Gong, and Docusign.
- Knowledge of MEDDICC framework is advantageous.
Benefits
The salary range for this role will be between $88,000 to $110,000, with 50/50 commission structure. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:
- Health: medical, dental, and vision insurance and wellbeing resources and programs
- Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
- Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
- Family: parental leave, maternity support, fertility services
- Development: tuition reimbursement and access to internal professional development resources.
- Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
Why You’ll Love Working Here
LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging at LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
